Full 24 hour CCTV coverage
Car park for Business and Holidays
London Luton Airport Tower
London Luton Airport
Up and Away

Frequently Asked Questions

    What happens when the Customer completes an online booking request?
  • The Customer receives an immediate email confirming we have received their request
  • Having checked car parking availability and processed the payment, an email is sent back to the customer confirming the booking

      • What should the Customer bring to the car parking?
  • A copy of the confirmation email AND the credit / debit card against which payment was made

      • What happens when a Customer checks in?
  • We check your vehicle(s) for damage
  • We take digital photos of the vehicle(s)
  • We ask you to sign a damage check-in form
  • We ask you to sign the credit / debit card slip
  • We check that the credit card details match your card
  • We check your flight details with you
  • You leave your vehicle (including alarm/immobiliser keys) with us
  • We give you a parking ticket
  • Transport is provided for you to go to the airport

      • What should the Customer do on return to the airport?
  • You ring the office to tell us you are ready and have cleared customs
  • We will then pick you up and transfer you to the car park
  • We will check the car over with you and provide you with the keys
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